Canceling the Chase Payment Protector
Signing up for the Payment Protector is very easy. When activating my new card, the phone rep asked if he could sign me up for it, insisting that I’ll be send info in the mail which needs to be signed before it takes effect. I said No. He asked again. I said No. He re-explained the benefits of the plan and emphasized that it could be canceled within 30 days for a full refund, no need to make a decision now, you’ll be sent the agreement in the mail which you’ll need to sign and return. Again, I said No. He re-explained and asked again. Gosh, these people are persistent. I wonder if this is how AOL made all their money. I wonder if Chase could survive without doing this. (I want to hope the answer is yes, and that they would actually be even more successful without these hard selling tactics. But that’s probably not the case.)
I muttered, Uh, okay.
And that was it, I was enrolled. I never saw anything in the mail, I never agreed to anything else. I never said the word “yes” and never gave any other confirmations. Not to mention the confusing fact that it actually charges you based on your statement balance every month, regardless of whether you carry the balance. That means if you use your card at all, you will always be charged the 89 cents per $100. Fortunately, that’s less than the rewards amount, which ranges from 1% to 3%, depending on the purchase. But there are limits and restrictions on the rewards. And 89 cents (0.89%) is not much less than 1%, which is what I get for all payments to USC, such as at the bookstore for textbooks, tuition, etc.
So I called to cancel. I meant to do so last weekend, but conveniently, the payment protector number is limited to business hours, not the 24/7 customer care they like to trumpet, and on Saturdays, they’re open for a couple hours… Eastern time. That meant they were closed already. I was about to give up and send them an online message, which would probably have ended up nowhere, when I realized I should call the number on the back of the card. So I called.
What an adventure: the phone system makes it sound like you’re going to get somewhere (“Press 3 if you would like info on a transaction on your statement, you don’t recognize a charge, or you would like to cancel an automatic payment”), but, of course, it just tells me a little info and doesn’t actually do anything. After weaving through the menus several times, I finally found a point where it said to press 6 (or some equally obscure number) to speak with an “advisor.” Bingo, I’ve found a live human.
A very friendly Nick answered and I told him I’d like to cancel and get a refund, as it has been less than 30 days. No problem, he assured me. First, he tried to sell me an ID protector plan, where they’d check my credit report for identity theft or something like that. No, thank you. Alright, he said… I would just have to be put on hold and transferred to the right department. Fine.
Amy Cumpton answered, apparently totally unaware of my conversation with Nick. I told her again, and she said No problem… I’ll just transfer you to the Payment Protector line— wait! “Would they be able to take care of this right away?” I inquired.
“Yes…” she said, and then considered. “Well, let me check if they’re open right now.” (They’re not, I thought to myself.) “Sorry, they are closed right now. I can go ahead and take care of it right now.” Thank you, Amy! (Why didn’t she just do this in the first place?)
A few seconds later and she confirmed to me that it had been cancelled and I’d be getting a refund.
I’m blogging this partly to share the story, the part to remind me to check the statement to verify that I am indeed refunded the 50 cents I was charged for the Plan last month.
P.S. Here’s a site with comments containing insightful info about the Payment Plan: Rip Off Report.com
If you’re interested in Check Point Security Administration, for the 156-315, not only 642-432 is important but 642-444 is required as well. The eligibility criteria for 642-453 is similar, too.
I just called 1-888-314-4371 to cancel the plan. A very pleasant “Mary” answered the phone. She too was very persistent, but after 3 or 4 attempts to convince me to stay with the plan, she accepted my requested and she said the plan was cancelled (I hope).
Good luck to others!
ATTORNEY ADVERTISING
My name is Sean McGrew, and I’m a Legal Assistant to attorney Dan Bryden, with the law offices of Sprenger + Lang. We are investigating a class action lawsuit of Chase Bank’s Payment Protector Plan. In the past, persons have posted on this blog regarding their issues with Chase. If you would be interested in communicating with a law firm regarding this matter, please contact me at [email protected]. Thank you.
please email me. I have a very good case for you.
i have the plan on my card and it is a really good plan. it helped me out when i went through a divorce last year and when i moved 5 months ago. i received 4 months with no interest for the divorce and i received 4 months for moving. it helped me out with getting my balance down a great deal. i like the plan and i suggest everyone to have it.
ty scott
called that number
hit a few buttons for other inquries
and got hit with
“im surprised that youve decided to cancel, are you aware of all of the benefits?”
and said yep, cancel please.
and it was over =)
I am normally very happy with Chase, but their various services do overlap. I had Fraud Protector, Payment Protector, and ID Protector. All great concepts, but overlap drasticly. I monitor my credit report every month with a free service so I dropped ID Protector without a problem. It was very simple. I kept Fraud Dectector because that is very useful when the spotted an odd charge and IMMEDIATELY called me so I kept that. However, I agree the Payment Protector was terrible. Hugely expensive. I had to call over and over to get a human. I finally got one when I called the number and just waited until the system transfered me. I didn’t press any buttons. Chase is a great bank and normally with PERFECT customer service, which is why the Payment Protector problem was such a suprise.
called 1-888-314-4371, “she” let me cancel it after 3-4 refuses
I called today and after 3 attempts to convince me to stay my plan was canceled. I normally do not keep a balance anyway, but I used their 0% offer to refinance some money I am paying off next month and didn’t need the Payment Protector services. It was a waste of money for me.
Thanks for this – I just had a charge for “Payment Protector” show up on my new Chase card, and a quick search brought up your post.
Instead of haggling on the phone with a rep, I simply wrote to them via their web interface:
—
Despite having told your telephone activation
representative multiple times “No, I do NOT want the
Payment Protector”, I have been charged for a service I
did not ask for, nor do wish to use.
As activation calls are recorded, please review mine and
confirm that I did NOT request this service and cancel it,
as well as refund the charge.
—
Within 30 minutes their response:
—
We’re writing in response to your inquiry about a disputed
charge on your credit card account.
Please be assured that we have contacted payment
protection on your behalf, and asked to cancel this
service. If a credit is due, please allow 45 days for the
credit to show on your billing statement. For faster
service, you may contact the merchant directly at
1-888-283-7682.
We’re sorry for the inconvenience and we hope that your
Chase credit card continues to be your card of choice.
If you have any further questions, please reply……
—
So I’m hoping that this is the end of the annoying P.P.
man…i went through the exact same thing when i was activating my new card 2 weeks ago…the rep kept asking me this and that before she activated my card. she just wanted to get me signing up for something, and she was very persistent… she also talked very fast, it was hard to cut her off… i ended up listening to all the things she said… i rejected a few of her offers, but finally, i “surrendered” and she got me into this payment protection thing, which i am really regret. im going to cancel it next week, and im sure it will be a pain to talk to these rep again… they are just too good at wasting your time…
So unfortunately I did not notice this ‘payment protector’ as soon as I wished I had. It turns out I have been being charged for this for a whole year. Now I understand it is my own foolish fault for not noticing but in my defense the card is maxed out and I haven’t used it for purchases in a year, I wasn’t really checking the activity, the balance was close to what it should have been in my mind so I thought nothing of it. I definitely never agreed to this. Since they already have so much of my money and I highly doubt I will get it back, I think I will actually use it. Apparently when you initiate the payment protector all the money you put towards your balance goes only to your balance and none of the finance charges. Once I get this situated, I am transferring my balance to another card and canceling my chase account. This is ridiculous and they should not be able to do this to people.
Lena, don’t cancel your account, it’s bad for your credit report. Just keep it open with no balance.
You can get your money back. After many many calls to Chase, I finally got to a customer service person who refunded my money. $5500 worth of unauthorized payments.
Did Chase refund you or did PP?
I’ve had my card for several years and out of the blue, a charge for Payment Protector shows up that I definitely never authorized. I called Chase, the rep said they don’t handle payment protector, couldn’t transfer me over to them, but did give me the fax number where I could send a request to cancel it and be refunded the charges. I just got off the phone, so haven’t sent the fax yet and don’t know if it’ll work, but the number is (888) 643-9628. Hopefully by faxing in the request, I will avoid getting the third degree about canceling…and hopefully it’ll work and I’ll get my money back. I hate Chase.
yea i was charged for this too an i never even asked for it. So i called the # and told them to cancel it, they said sure and gave me a Cancellation # and said it was cancelled.
Do i have to do anything else with the # he gave me?
HA! I had to call and cancel this scam too. They now try to sell you a reduced (.53%) plan when you ask to cancel, “on account of the economy”.
If you have had this problem please report them to the Better Business Bureau. http://bbb.org
This will expedite your cancellation and refund. It will also, hopefully, send a large enough message to stop these deceitful acts from Chase and their affiliates.
The waiting periods are simply there because most people forget to follow up, resulting in more monthly fees for Chase.
I called chasebank today, and then they redirect me to Payment protector.
Then They agent (male) there called “Kam” or something is very impolite. I said “i would like to cancel”, they guy keep asking me those stupid question:
Did your divorce recently? Did your mother or father die recently.
(with very wire and slow tone, I almost gonna say “FUCK YOU”
Actually I called them last year to have it canceled, but it is still in my bill after 6 months.
So lastly i called chase again and decide to cancel chase bank instead of calling payment protector where I will never have it canceled anyway.
I told them not to redirect me to PaymentFucker, then Chase finally redirect me to another adviser who claimed can have the paymentfucker canceled without calling them needed.
So I will see if it get canceled, or else I will cancel chase credit card right away. This is really a SCAM. They are cheating their service. I am very disappointed with Chase.
So anyone who read this, please do not use Chase bank credit card…
You will get trouble and loss a lot of money which is not necessary .and for nothing.
Thanks for the bbb advice-I am going there right after I am done with this message! I was foolish enough to not pay attention to my statements also and I have been charged for 4 months for this scam they call Payment Protector. I called the number and they are polite, but persistent. I cancelled the service and was offered one month refund-big deal. I insisted on a total refund since I never signed up for this. They gave me the whole deal about the investigation to see if I actually authorized it or not (I assume it is to buy them time and make me forget about the whole thing). If they find I did authorized, I get no refund. I told them to go ahead and investigate and I they could add me to the long list of people filing complaints about this crap! They assured me they did not bill customers for things they do not agree to. I told them that is not what is plastered all over the internet. We’ll see what happens.
I just had a similar experience like Elliot’s, except that I didn’t recall that I said “yes” to the rep. When I called them, my phone call was transferred between the Chase credit card department and the Payment Protector plan department a few times. Both of them said that they couldn’t cancel the charge on my credit card and told me that the other department can take care of that. I eventually talked to a supervisor in the Payment Protector department and got a credit of two month charges, which would be posted to my credit card in 1-2 MONTHS. It took me more than 30 minutes on the phone. I will close my credit card as soon as I get my credit back.
Hello everyone,
Here’s my $0.02. I work for a call center that takes calls for the Payment Protector. I work there so I can pay my tuition for school. Little did I know when I started that there was so much shady business going on inside one company. From all the people I’ve talked to, there’s always a communication barrier that ends up in their enrollment. It’s bad. And in order to keep my job, I have to give the customer at least 2 retention sells and 1 offer for a lower-cost plan.
I have a heart, so I usually end up giving people benefits to use and to cancel RIGHT AFTER they use them, since most of the time, they can’t get refunds of more than 3 months unless they order a Proof of Enrollment. The PoE takes about 3-5 weeks. And of course, our supervisors swear that 97% of all PoEs come back valid. But what exactly is “valid”?
I hope you all will report everything that you find deceptive to the BBB. Please do. In meantime, I’m trying to get a job at the local hospital again. At least I’d feel better about myself at the end of every shift than I do working for Chase Payment Protector.
Bryan,
Are you the person who used to work for the PPP?
Please let me know, I have a few simple questions.
Thanx,
Chris
For those of you have received unauthorized charges from Chase for its payment protector plan, please do persist and you may get a refund. Meantime, please file a complaint with the Controller of the Currency, as I did. You can file this complain online at http://www.helpwithmybank.com. The agency called Chase and I got a call from Chase’s executive office. If many people complain, perhaps Chase may get the idea and cease this fraud.
For those of you have received unauthorized charges from Chase for its payment protector plan, please do persist and you may get a refund. Meantime, please file a complaint with the Controller of the Currency, as I did. You can file this complain online at http://www.helpwithmybank.com. The agency called Chase and I got a call from Chase’s executive office. If many people complain, perhaps Chase may get the idea and cease this fraud
I just wanted to mention that everyone should pay very careful attention on their phone calls. Every adviser with Chase who is authorized to sale Chase Payment Protector must give you the benefits and price and then read a disclosure. If you listen on your phone call you are required to answer with a response twice during it. You have to say “YES” not yeah or ok, or maybe it has to be a “YES”. You are asked 2 questions during that disclosure and your enrollment CANNOT BE processed without YOUR CONSENT. If you do not agree then you are not enrolled. So when you say its unauthorized, every single enrollment is verified and if the account holder doesn’t answer clearly yes then their enrollment is not processed. I believe in the value of the program simply because with the economy the way it is, its can help unemployment, moving, layoffs, divorce, children, students, death, disability, over 30 life events. I have seen many people ruin their credit over events like these and that program has saved their credit because they wouldn’t have been able to make those payments. I can see to some people who believe that they will never get sick, or never loose their job, or never have to move and I laugh because NONE of us know what tomorrow holds. So yes, to some people I can understand that is may not be a benefits to you but over 3 million people has benefited from the program. I’m not trying to make anyone mad. I work for Chase and I love my job I would not work anywhere else simply because each day I am provided an opportunity to help people and hopefully brighten their day. I believe that it is the strongest bank to rely in the country right now and it provides many options to Americans.
Jackson. Even if the program has value, if you don’t sign up for it, you should not be charged for it. It’s nice that you like working for Chase. Most of us here do not like doing business with your company.
Well alot of people are rude on the phone and just go into pilot mode… saying ok ok ok ok ok ok ok ok when they call in and don’t pay attention to what they are saying ok . Im sorry that you don’t enjoy doing business with Chase you are one of very few I have heard anything negative from.
Jackson- nearly every post here is negative. Are you reading the comments?
I am another victim of the Payment Protector scam. I was reviewing my three Chase accounts for interest rate changes when I discovered these fraudulent charges that has been assessed SINCE JULY OF ‘O6!–amounting to over $1500! I had never noticed them before because I had used these accounts for one-time cash advances and simply logged on each month to make payments without looking at the statements very often. I had never even heard of Payment Protector–had to call the listed number to even find out what it was. I cannot recall ever having talked to a Chase or Payment Protector representative about this plan or anything else for that matter; I certainly never approved these fraudulent charges. The idea of paying a percentage of my monthly balances for the privilege of missing payments seems absurd to me on its face and is something I would never approve under any circumstances. If Payment Protector has evidence I ever approved these charges, I challenge them to present it. I immediately called the listed number and got the Payment Protector rep. to cancel the plan and was given confirmation numbers to verify the cancellation. We’ll see if the charges cease. Furthermore, I’m not resting until I get these fraudulent charges removed from my accounts.
Thank you for sharing the information. call 1-888-314-4371 to cancel