The Motive SmartBridge background task is installed with Verizon Online’s software which is included with their residential DSL service. It has an autoupdate prompt which runs at startup. I disabled it on my computer simply because I don’t know exactly what it does. Since I don’t have a use for it and anything running uses up some memory, I’ll keep it that way. Read the comments to learn about removing verizon online support center.
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Glad to hear it!
Thanks Elliot, it worked like a charm. No more Motive SmartBridge.
Following your instruction I disabled the Motive SmartBridge and the Motive SmartBridge AutoUpdate window that came up every time I started my computer. The Startup Item name for Motive Smartbridge is MotiveSB. Thank you for your helpful and easy to follow instrucitons.
Alex, there are 2 locations. One is the typical start menu folder; the other is in the registry. There’s an easy way to access it: go to start -> run -> type “msconfig” (without the quotes) and click ok. click the Startup tab. Everything checked in that list starts up when your comoputer does. I uncheck everything I don’t need. I think Motive is in here.
When you save and restart after this, you might get a notice that Windows is in “selective startup” mode. That’s fine; my system is always on that mode without problems. I would check the box so it doesn’t notify you again. Then, don’t worry about it.
Hope this helps.
Hi Elliot,
I’am trying to get rid of my smartbridge alert and what has been listed as far as removing and adding programs. I don’t have any thing listed for a support center. I tried the msconfig but I’m not sure what to disable. I’ve had this error for a long time. We do have AT&T dsl. And I’m running windows xp. I’m not real computer savy but I try. If you could help I would appreciate it. Thank You
Georgia Fowler
In the “Startup” tab of msconfig, look for something like “Motive Smartbridge” and uncheck it.
Hi, I got rid of the smartbridge the way you said and it was easy to do . thank you
I found a page that explains Motive, it seems like it’s used to collect and pass information that will help Verizon to troubleshoot broadband problems that might come up. The page links to a commercial product that removes Motive and other background processes like Motive. How did you remove it? I can’t seem to find any shortcuts in startup folders (on Windows ME); there’s probably a Windows startup mechanism that I’m ignorant of.