Elliot Lee

Excellent, worked like a charm! No more motive smartbridge!

PS: Zone alarm, and all the other ideas DO NOT fix your system, at best they can only help somewhat. All files must be deleted & the registry cleaned up to restore your system properly and permanently.

please do not email me on this, I took the time to help others, I’m glad to be done with them and don’t want to hear anything else on these garbage programs.

Hello all,

Some tips on getting rid of Netassistant & Motive. Firstly both these items DO cause every imaginable type of problem you can think of, reboots, crashes, slowed speed, error messages, inability to connect, makes connection but many web site links do not appear to work, outlook not worrking correctly, the list goes on and on. BELIEVE IT!!! It is ridiculous as these programs are supposed to help resolve problems but they are the worst written garbage programs I have ever seen.

It is not serious spyware as some believe, looking at the log files, the info it gathers seems harmless enough but the program itself has very great powers to alter system settings and config in an attempt to fix itself or what it believes is your problem.

I had all the above problems everyone else had but getting rid of them takes more than disabling in msconfig, this helps but you could still have an unstable system without getting rid of the programs and the million registry entries. Do a file search and delete the files & folders then use regedit and do search on registry for every instance of motive and netassistant and delete them. Have fun there is dozens of registry enteries. Reboot and enjoy your internet like you never have before. The difference is nothing short of unbelievable. (If your uncomfortable about messing with the registry get a knowledgeable friend to do it.) Your safe if you only delete things called motive or netassistant, delete the whole entry from the left pane of regedit, not the individual entrys from the right pane.

NOTE ALSO: In some there is a Windows uninstal, if there is it doesn’t work and also In one of the netassistant or motive folders there is an uninstal exe, it appers to work but does not.

Goodluck

Did a search on ‘Motive’ in the C drive and found the following under the Verizon Online file… ‘MotiveSB.exe’, ‘MotiveBrowser.exe’ and while in the file found ‘SBUpdate.exe’

When I want to disable a program with reversability, I add an underscore and my name before the ‘.exe’. (.ini, .com etc) Like this ‘MotiveSB_Steve.exe’

This way when the program is called it is not found and doesn’t run. If I find problems I just take the underscore and name out and things are back to what they were.

To find everything I changed I can search for _steve’ and get a list of all the names I changed.

So far no problems, no error messages, no hassell and no side effects.

Feedback anyone? Thanks, Steve

After doing a search on ‘Motive’ on the C: drive, I found MotiveSB.exe, MotiveBrowser.exe and in the process of going into the Verizon folder saw SBUpdate.exe.

When I want to run a test to see what happens if I disable a program, I rename it by adding and underscore and my initials or name before the ‘.exe’ (or whatever .ini .com etc) as follows ‘MotiveSB_steve.exe’. When the program is called, it isn’t found and doesn’t run. That way I can see what happens and if it’s really needed.

If I do get problems and want to put things back as they were, I can search for ‘_Steve’ and just take out my name.

No side effects, no problems and no error messages so far.