Elliot Lee

From what I know from using it and being a Verizon customer for a number of years, the Motive SB or Motive Chorus Browser allows Verizon Help & Support personnel to run live chat sessions with you to help diagnose problems. I, too, thought it was bad, particularly when the update sessions always ran into endless loops that were extremely hard to break out of. But it is a useful tool when you need it. The concept is good, the product is NOT Verizon’s, and there are better, less buggy programs out there that would do the same thing for Verizon and their users, because I have used them in other situations. It is funny to read the paranoid comments above, though. The Motive program is NOT spyware, as some people think.
See: fileinfo.prevx.com/adware/qq186338158-MCCI5469608/MCCIBrowser.html

BTW, I and none of my family work for Verizon, so I am not some undercover customer relations guy.

I got to this blog looking to REDOWNLOAD the program, hoping they have an updated version w/o the endless loop update problem, because I am having a problem with Verizon’s web mail and I need to get it fixed. I will end up emailing or having to call, which is not as good as live chat, IMO.

Topic: Motive Smartbridge

I want to know what this software does? I want it off my computer. Would you help me please? Thanks! Gordon

Well it appears that in removing the settings with the MotiveSB, my new network adapter for the new router was changed. Once the proper network adapter was re-enabled, then I was able to access internet through explorer without a hitch…..

Well, I rebooted and then with a much faster startup, I was able to go to that dll file and delete it and its folder from the Verizon folder….. BUT nw I cannot sign on to the internet…. I am dead in the streets and had to go to another computer to write this…..

on the above restart my McAfee Virsuscan came on but then I got a popup that even said my fireawall was turned off — which I had not done…. quite odd

I have restored the dll file and its folder, but don’t have the Verizon Online Help items to return as I uninstalled them and never had any cd with the software……

I am now rebooting the laptop with the dll back in there and will see what I get……

Well, I click on Internet Explorer and I get the page Cannot find Server…. but I also cannot close this window - get the hourglass on the x/close button and just below it is a running message window that says “Verizon” like a marquee display and just below i t so tiny I can’t read it some flashing text in red…. It appears that Verizon is either getting info from me or sending me stuff..

It appears that I have no choice but to call Verizon — ugh….

I had verizon dsl for a year no problems…. then upgraded to FiOS for the tv and got a new router…. that’s when everything went haywire… spoke with Verizon about this, they downloaded something into my laptop (running XP home) and that seemed to help but then after I hung up with them and shutdown, I began to have all sorts of problems… hang ups/freezes, spontaneous reboots, slooooooow loading….

I have used add/remove prorams to go in and uninstall all of Verizon Online Help via their automatic uninstall (they have choices of automatic, custom, etc). After the uninstall was complete I ran a search in and found the following still there:
c:\Windows\Prefetch\MotiveSB.exe-06D534D5.pf
c:\Windows\ProgramFiles\CommonFiles\Motive
c:\DocumentsandSettings\AllUsers\Apllications\Motive
c:\DocumentsandSettings\”my name”\LocalSettings\Temp

BUT the biggest issue I have is that what didn’t show up in the above search I found when I clicked and found a folder and in that folder still remained an evil file:
c:\Program Files\Verizon\SmartBridge\SBHook.dll

It wouldn’t let me delete this file…… Perhaps I will be able to after I restart my laptop and all of SmartBridge has been disabled via the uninstall, but in case I cannot reconnect to the web, I thought I should post this status report for others…..

I thought first I would just disable it in the startup menu, but I don’t even want this on my computer….. which is why I chose the uninstall route…. [Yikes - I just tried to type the "u" character on my keyboard and now I get a weird popup syaing that "Wireless LAN is enabled" -- retaliation I suppose!!!! and I cannot get the popup to go away - it is frozen but fortunately I can continue to type -- if it is still there after I reboot I will be searching for answers for that and how to disable the Wireless LAN!!!]

Wish me luck…. hoping I can remove SmartBridge permanently…. I don’t want clutter in my life……