Elliot Lee

I’m a new CSR for T-Mobile. The pay is good, the job is horrible. I get at least five escalated/extremely irate calls each eight hour shift. I’m going to find another job as soon as I can. I don’t blame people for hating T-Mobile. It sucks.

wow ,i have learned tricks in dealing with these guys ,first i always pay late and over pay by a buck or two
then when ever i talk to them i am real polite and ask them to please leave a nice comment.
these guys are the best , i dont have mch troublr with them after reading some of the training manuls for there employes. lots of luck with corparte america .
Chief Bill

T-mobile customer service is full of jerks. Watch before you sign up…their plan is full of traps!

T Mobile advertises they get high marks from independent rating agencies for customer service like J.D.Power. After battling with them on a $500 Palm phone that was defective from day one; known to be defective by them and everyone else but me. I learned a technique that they use called “learned helplessness.” They put a smile on their face on the other end of their help lines, make you do all the work knowing full well the problem you have as a customer is real but hope that by stonewalling you you will just learn to give up. I was with them for 4 years and never really had any problems until this one, but the way they treated me, after having their most expensive service plans and never paying late, makes me think they just don’t care and have a company policy to ‘wear their customers out.” Either way, i am now with Cingular and although coverage may not to be as good, at least they have not been assholes. Not only do i not have any faith in T Mobile, but as far as I am concerned, J.D. Power is a bunch of hype.

After reading different posts about T-Mobile (the carrier that I am battling with) as well as just about every other carrier, I have decided no carrier is flawless. They lock you into 2 year contracts and then lie to you about just about everything because THEY CAN! You can either pay up (the bill or the termination fee) or shut up as far as they are concerned. Today I contacted a reporter at my local newspaper and asked him to research cell phone carriers and their practices. I think if more local newspapers do the same, it is bound to made larger headlines. So do the same! Let someone who knows how to obtain information and present it to the public do the work. The more people read about these deceptive practices, the more people will ask the right questions of their carriers and become totally informed instead of being misinformed - basically lied to. And sooner or later all carriers will have to come clean. I have to believe there is more I can do than spend my time on the phone trying to resolve billing issues or phone problems. Call your local newspaper; write a letter to the editor. But get the information out there. My next step is to contact my attorney general. This whole thing is ridiculous!