Elliot Lee

Here is what you should do…It sounds like a system error in the billing…First you have the 1600 Min Family plan for 99.99 right? Well T-Mobile now has a 2000 Min Family Plan for 99.99, switch to that plan as it will protect ur minutes for you,,,next you said that you pay 14.99 for unlimited text messages on one phone…T-Mobile just came out with a 9.99 Unlimited text messages which covers all phones on the family plan…so resolution is pay 5.00 less per month and if text keep being billed as minutes you may want to try switching the phone number but be aware there may be 15.00 charge for changing a phone number so tell them you are changing the umber to avoid harrassing phone calls to avoid this charge.

Where to start? Well…T-Mobile is by far the most illegitimate, unscrupulous and illegally run operation I’ve ever encountered. We have four phones under a shared 1600 minute plan. One of the phones has a monthly $14.99 surcharge for unlimited text/instant messaging. Fine. But, our December 2005 billing came in an 8 1/2×11″ envelope at a whopping total of $1086, !?!?!wtf!?!?!?

They had charged us $0.35 as used minutes for every single text/instant message on that phone. On top of that, because each was charged as a minute–they chewed through the 1600 minutes and charged all phones for minutes over the 1600 limit.

It took several weeks, calls and emails to at least six different T-Mobile customer support “specialists” and their business care email address to get the problem resolved. Each call ended in the following. “We are going to give this to our offline billing department…we’ll get back to you within one week.” Finally we got the fictitious charges cancelled from the bill.

January’s bill comes–and they have done the same thing again, with the same phone, with the same outcome–a bill of $966.02. Same s**t new day. Again with the repeated phone calls, repeated run around, repeated, wasted time. Finally, again we get the bill credited for the fictitious charges.

February’s bill comes–and they have done the same thing AGAIN, with the SAME phone, with the SAME outcome–a bill of over $680. We haven’t started round three, but I am convinced now that our only recourse is through the courts, binding arbitration or…

Having scoured the terms and conditions agreement, it is clear to me that the only way to get billing disputes logged with them and potentially resolved is in writing to the address listed in section 2 of the Terms and Conditions. Write about any illegitimate, illegal or fictitious charges on your bill to this address:

Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380

You should understand that you can also take T-Mobile to small claims court for any illegal, illegitimate or fictitious charges. This may be your only protection if they unilaterally decide to hand your bill over to a collection agency for a new set of hounds to ruin your life. In our case, they have dealt with us in “bad faith” at every turn.

If (when) you are unable to get a result from their customer relations, you must “serve” T-Mobile by sending all paperwork and a description of your complaint to this address:

Corporation Services Company
1010 SE Union Ave. SE
Olympia, WA 98501

Then you can contact the–American Arbitration Association for a disposition. Their phone number and web site are:
800-778-7879 http://www.adr.org

Our contract with these thieves ends on March 29, 2006—Independence day, Bastille Day or whatever you want to call it. With every breath I spend talking about cell service providers I promise to utter “Death to T-Mobile” each and every time for every waking day of the rest of my life.

Whew.

I just signed up with Tmobile as of 2/22/06 (BIG MISTAKE OBVIOUSLY) And I am ready to scream at the top of my lungs I HATE T MOBILE!!!!!!!!!!!!

I can’t access the infamous mytmobile.com website because it keeps telling me there is an unexpected error and sorry for the inconveinence! I’ve called numerous times to inquire about why I can’t access this. Then they tell me it’s happening nation wide but they are working on it but can’t give an ETA. WTF??? Get it straight, I am expected to pay you money but you can’t provide for me? I think I am going to turn around and send this phone right back. Screw a termination fee! It’s just not worth it. I signed up for caller tunes but Can’t access any on their site, I can’t view anything under mytmobile.
WHAT A FREAKIN’ JOKE!!!!!!!!!!!!!!!!!

T-Mobiloe user beware. I took a trip to mexico last year, and suck-mobile uses a vender for international coverage named moviestar.My rep stated that apon arrival in mexico my phone would auotmaticaly switch over to a international phone carrier. This did not happen and i was able to phone customer support after burning up a substantional amount of time on the phone waiting for the right tech some one with t-mobiloe that would help me i finally was walked through the process of manually switching the phone over to this international carrier (movie star). well then the carrier moviestar sends me a message with a new number to access my voice mail. the number dials to a computer generated operator in the mexican language that tells me the number i have reached is not avilable. remember every number i call moviestar will get a portion of my money so with that stated i now proceed to call movie stars help number another number sent via message to my phone I also am unsusseful in reaching some one with this number to try to explain why im unable to access my voice mail. My only other option now is to call suck-mobile to find out why im not able to access. so I call suck-moblie and im put on hold for 30 minutues waiting for customer support,i try to call again time after time there is no customer support , This process is happening over days and is frustrating my vacation. when you call t-mobile customer support there is promp for whether you have blue tooth phone I dont have this set up but say that i do in hopes maybe i can reach someone that can help me so i can find out how to access my voice mail I finally get through but am rerouted because im not blue tooth registered waiting again for customer support for 30 minutes with no response i give up. Time after time there is no customer support
upon returning from my vacation I call suck-mobile to complain about there lousy customer support for international travelors. lo and behold all of these problems fall on moviestar. now to finalize ive got phone charges on billing for accessing my voice mail which I never was able to access with those phoney numbers bottom line do not go with t-mobile they are crooks and with movie star tthey will sap every penny you have while you are trying to resolve there failures. Im currently fighting with them over this situation. I have had coverage area issues with t-mobile that also has been a painful dealing experiece. come this September im dumping them. foriegn traveler or home user beware.

I’m responding to the t-mobile lover. Lovely thought. But, they aren’t a mom and pop shop…they are a ruthless big business out for their only sustenance…$$$$. Beware t-mobile users…you may be charged for services that don’t even apply for your phone. The kicker…t-mobile recommends the services! They cheat people out of $$$$ month after month for services people may not even be able to use. I recently found out after months of calls to customer support and tech support with questions to why my phone had not been working properly. I received excuses like: “You need to contact Motorola to set up your phone, not t-mobile”, “you’re not getting internet because of the hurricane that recently hit”, or “you can’t set up email because your email provider doesn’t accommodate the functionality”…to no avail. No solution was made….until I called a tech support who informed me that I was actually paying a service that isn’t compatible for my phone! Then, just to kick me in the face…after months of frustrations…I would not be getting reimbursement for their mistake…and I would have to suck it up. Not a Mom and Pop….indeed. Where is there sense of fairness? Or sincerity? In the end: WHATEVER YOU DO…DON’T USE T-MOBILE…they’ll screw you out of every penny you’ve got.