Elliot Lee

Can you say “horrible website”? Good, because that’s exactly what it is…the most horrible consumer website I’ve ever experienced. There are errors I’ve never even seen before in my 11 yrs of technology. No matter what day, month or year I use the website, I *always* encounter an error or “system down” page. Joy.

But hey…the part of the website where you sign up for their sh*tty service works like a champ! Figures…

Words cannot describe the disdain I have for the lying thieves at T-mobile. I was lied to to get me to change from my old ATT service which was out of contract $69.00/month for 2 lines FREE incoming and 1200 minutes anytime with free calls on weekends and after 8:00PM. I was baited by T-mobile to switch because Cingular bought out ATT. Froze the plan and wanted me to sign u for a two year contract at a higher rate with less minutes just to be able to get my teenage son added to the plan.
The SOB’s at T-mobile sold me a plan they claimed to be the same as what I had except free calls started at 9:00 PM. I told my teenager he could receive calls but not call out during peak time.
My first T-Mobile bill was $963.00 and they refused to offer any relief. Infact they wanted payment in full by the due date or it would be turned off and I would be sent another bill for $800.00 to cancelthe lines. They lied about unlocking the phones. They argued that I should know incoming calls would be charged against my minutes and it wasn’t the idiot salesman’s fault he didn’t know I had free incoming on my old ATT plan. They sent me a survey where I trashed them and got a call from “Customer Service” I explained why I was unhappy and the girl said she could get $800 of the first bill credited back. 3 months lated they called me back and said FU were not giving anything back. I don’t use the phone yet my bills come in over $100/month while my old ATT was $70 and I used the phone without worry. I was in Chile last week and turned on the phone to use as an alarm clock and it rang with voice mail notices. I did’n answer but still got wacked with a $6 charge for the unanswered ring. After we take care of Al Queida the next target needs to be these thieving cell phone companies like T-mobile. Their un-ethical busness practices are the subject of their “humerous TV ads” it would be funny if it were not true. 15 months and counting.

Well, being a T-Mobile employee here in The Meridian Call Center I can certainly tell you that our biggest challenge are the jackasses that we have on our senior management team. Our phones and rate plans are wonderful and our customer service is tops in the industry. This site has a cult atmosphere with mormons running this place. .

Wow, all you guys need to get a life, don’t you guys have anything better to do than b%#*$ & moan about T-Mobile. The time u just wasted talking about the service you should be mad at yourself NEWS FLASH your the ones who are using the phones & making the bill high, ur all dumb a—- GET A LIFE

I also am unhappy with T-Mobile. I had Sprint and wasn’t pleased with their coverage so switched to T-Mobile with no roaming charges. They forgot to tell me that 90% of the time you are out of their area you have no-service….. So Roaming charges are not an issue.

Also I get a lot of “network Busy” when trying to make a call when I do have some signal. Their coverage map shows I should be able to make calls from my home, but may have to be outside. Most of the time, even outside I have no signal - so their coverage map is optimistic.

Even when I get a signal and make a call, it’s not unusual to have it dropped, and when I sometimes have two bars, the conversation is not intelligible.
And a lot of times their echo suppressor does not work so I hear myself talking. All in all not a carrier class service provider. They should be sued by all users.

Friends who have ATT in this area have no problmes.

Also when in Louisiana, where their coverage map shows I should be able to make a call, I have no signal at all.

Am stuck with them for another year unless I pay to get out of the contract. In my experience, their advertised coverage maps are very optimistic and sometimes outright wrong.