My Computer
C:\Documents and Settings\All Users\Documents is not accessible.
Access is denied.
OK
This error appears when attempting to access the Shared Documents folder (which appears to be renamed to “Documents”)
I recently had this problem on the main computer here at my home. This same problem prevented Adobe Acrobat 6.0 from working, and prevented a reinstall (or uninstall and install), as well.
I’ve finally found a fix. And it’s quite a simple one. Follow these steps.
1. Choose Start > Run, type %allusersprofile% in the Open box, and then click OK.
2. Right-click the Documents folder, and choose Properties.
3. Click the Sharing tab, and then unselect “Share This Folder on network” if it is selected. If it’s not selected, select it.
4. Apply. If you had to unselect the box in step 3, now select it again and Apply.
This causes the name of the folder to change to Shared Folder. This also allows Adobe Acrobat 6.0 to install.
Other helpful resources
support.microsoft.com
www.adobe.com
Thanks a million. Had a fresh install, and couldn’t get Adobe installed either! Weeeiiiirrrrd error …
S
Thanks so much for posting this!!!
Sorry, I had already tried your suggestion and it did not fix my problem. However, this very short, very clear fix direct from Microsoft did, so I present it to help others frustrated with the problem.
http://support.microsoft.com/default.aspx?scid=kb;en-us;897103&sd=rss&spid=3223
or
http://tinyurl.com/m6xys
So many thanks for this simple solution to what looked to me to be a major MSsystem/Adobe problem. Why Adobe has a crucial start up file under “Documents” is incomprehensible. And why does ‘windows installer’ not indicate the name of the program it is trying to install. MS & Adobe, two of the larger names in the software business!!! Thankyou again for teaching me.
THANKS!!!!
This saved my life. Turned my computer on this morning and this problem appeared from nowhere. Tried systems restores and re-installing registry from last night’s backup, and the Microsoft website solution- none of them worked.
Oddest thing is that when I tried to do this fix I got an error message that I didn’t have access rights to make the change. I ignored the message and the computer whent ahead and made the changes anyway! Bizarre.
Thank goodness for this blog! I’m what some people would call a computer expert and this had me panicking - but this sort problem is the kind of thing that gets novices and luddites totally paranoid that THEY did something wrong. Mystery is- what causes them in the first place?
Thanks again.