Elliot Lee

We tried a lot of things to fix this: changing the camera’s resolution, downloading the driver (117 MB), etc. But the solution turned out to be a Microsoft Hotfix for video degradation.

It’s KB article 949033. Enter your email address and Microsoft will send you a link to download the Hotfix. The email will also contain a password you’ll need to enter when extracting the file.

Hope this helps!

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