Popup Blocker may be Preventing Gmail from Opening the Page

I’ve finally solved the problem of:

http://mail.google.com
“Grr! A popup blocker may be preventing Gmail from opening the page. If you have a popup blocker, try disabling it to open the window.”

The problem for me was Norton Internet Security / Symantec Client Firewall. Although you might not think it, this program includes an ad blocker and popup blocker, and doesn’t warn you when it blocks ads. (Same with network connections it blocks.)

Even when you right-click its icon and choose Disable, it might still block popups. Open the System Status window, click Ad Blocking, and then choose Turn Off. You’ll need to refresh the page for changes to take effect. You might be able to further configure Ad Blocking to your tastes by choosing Configure.

49 Responses to “Popup Blocker may be Preventing Gmail from Opening the Page”

  1. Ryan says:

    Thank you so much I’ve been trying to figure that crap out basically since they introduced the option to send mail as another email address. I even had figured to turn the ad blocking off in norton however you have to go into advanced and turn off pop up blocker separately and i never woulda thought to check that.

  2. Flip says:

    Thanks! I’m about rready to give up on Norton Internet security 0 It’s been blocking these popups (stopping me using gmail the way I want) Blocking Wizard windows on our server – stopping me configuring our users. and it hogs resources. Time to check out the competetion methinks…

  3. escha says:

    big thanks for this, it has been driving me crazy!

  4. Georges says:

    Thank you for that!

  5. Lindsey says:

    You are an absolute lifesaver, I was so frustrated that I couldn’t do anything w/gmail! On my Norton Internet Security 2005, it was under norton anti-spam, then turn off popup blocking.

  6. Doiz says:

    I love you. I can finally edit my “send mail as” settings.

  7. JC says:

    Great work dude – worked perfectly

  8. Aritist says:

    Thanks for help, it worked great in Symantec Client Corporate Edition.
    Just allowed mail.google.com for ads and that was it.
    Great work.

  9. Dear,
    My problem is that whenever I open my mail file after clicking that optin this messages “Grr! A popup blocker may be preventing Gmail from opening the page. If you have a popup blocker, try disabling it to open the window.” appears on my screen thatswhy I am sufring form this problem for few month.
    kindly reply at an earliest.
    Thanking You

  10. sanjay says:

    Dear,
    My problem is that whenever I open my mail file after clicking that optin this messages “Grr! A popup blocker may be preventing Gmail from opening the page. If you have a popup blocker, try disabling it to open the window.” appears on my screen thatswhy I am sufring form this problem for few month.
    kindly reply at an earliest.
    Thanking You

  11. christine says:

    Awesome!! I googled the problem and go your web page… and VIOLA!!! Unfortunately, i still can’t get hotmail forwarded to gmail…something about hotmail not being using POP?

    I hoped to avoid having everyone change their email address books, but it looks like i’m going to have to anyway. Thanks for the tip though, it worked!!!!!

  12. Mindy says:

    Actually, for me, it was Google toolbar’s pop up blocker. When I make it from “Blocked” to “Pop Ups Okay”, I still can’t get the pop ups. But if I hit the “control” key and then the link I want opened, it lets things open up. My Norton turned on or off doesn’t seem to affect anything.

  13. upendra says:

    Dear,
    My problem is that whenever I open my add contacts Address bar after clicking that optin this messages “Grr! A popup blocker may be preventing Gmail from opening the page. If you have a popup blocker, try disabling it to open the window.” appears on my screen thatswhy I am sufring form this problem for few month.
    kindly reply at an earliest.

    Thank’s
    UPENDRA PRAJAPATI

    • aydee says:

      please i also have the same problem could you please help me? did you found a solution?
      thnaks

  14. psyrog says:

    Thanks for the info. It worked. I have Norton 360 running Vista. I didn’t have the problem until I downloaded and installed the free add-on anti-spam pack. The ad blocking option was already off but the popup blocker option was on. Once I turned off the popup blocker everything was ok.

  15. Nick says:

    Thanks a lot! Adding mail.google.com to the symantec ad blocking allow list did the trick.

  16. David Hopwood says:

    *Thankyou*

  17. able-to-print-now says:

    Mindy,
    Your tip about using Ctrl works a treat – Thakyou

  18. Sandeep Mohta says:

    Whenever I am opening the gmail after submitting my username and password a message with the text “Internet explorer can not open the internet site http://mail/google.com/mail/” OPERATION ABORTED
    is shown and when I go through google.com and search gmail and click on that once in ten attempts it is opened.

    I am very much worried please give the solution.

    Thanks

  19. sheenumanchanda says:

    Whenever I am opening the gmail after submitting my username and password a message with the text �Internet explorer can not open the internet site http://mail/google.com/mail/� OPERATION ABORTED
    is shown and when I go through google.com and search gmail and click on that once in ten attempts it is opened.

  20. Md Shariat Ullah says:

    When I want to add new contact, the following message shows:
    �Grr! A popup blocker may be preventing Gmail from opening the page. If you have a popup blocker, try disabling it to open the window.�

    Please advise.

  21. Gangadhar says:

    When I want to add new contact, the following message shows:
    �Grr! A popup blocker may be preventing Gmail from opening the page. If you have a popup blocker, try disabling it to open the window.�

    Please advise

  22. Priyaz Srivastava says:

    When ever I’m trying to open my mail to view it is showing
    “Grrr! A popup blocker may be preventing Gmail from opening the page. If you have a popup blocker , try disabling it to open the window. What should I do get rid of this and how to work on with this problem? Please do help and advise me what to do?

  23. aydee says:

    hello, i have the same problem , please did you found an soltion?
    thanks

  24. Steve Anzelc says:

    I have the same problem but do not use Norton. Do you know how to disable in other software. I have McAfee and also CCleaner on my system and spysweeper. Dont know which one may be causing the problem, if any. I do not have google bar and my IE popup blocker is off.

  25. Allie Gader says:

    what do i do to get rid of pop up mblocker so window can be opened?

    • mrs. surendran says:

      a popup blocker is preventing gmail from opening the page. Please guide me how to disable popup blocker ?

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